Privacy Policy

Last updated: 2/22/2026

Connect Communications respects your privacy and is committed to protecting your personal information. This policy explains how we collect, use, and protect your information.

Information We Collect

We collect information necessary to provide and maintain our services:

  • Account information: name, email, company name, billing address
  • Service usage data: call logs, message history, usage statistics
  • Payment information: processed through secure payment processors
  • Technical data: IP addresses, device information, connection logs
  • Support communications: emails, chat transcripts, support tickets
  • SMS metadata: message delivery status, timestamps, recipient numbers (content not stored)
  • Call detail records: call duration, timestamps, calling and called numbers
  • Call recording data: if call recording is enabled, recordings are stored securely

How We Use Information

We use your information to:

  • Provide and maintain phone services
  • Process payments and manage billing
  • Respond to support requests
  • Comply with legal and regulatory requirements
  • Improve service quality and reliability
  • Send service-related communications

We do not sell your personal information to third parties. We do not use your information for marketing purposes without your consent. We do not share personal information except as necessary to provide services, comply with legal obligations, or as described in this policy.

Data Security

We implement industry-standard security measures to protect your information:

  • Encryption of data in transit and at rest
  • Secure authentication and access controls
  • Regular security assessments and updates
  • Limited access to personal information on a need-to-know basis

While we take reasonable security measures, no system is completely secure. You are responsible for maintaining the security of your account credentials.

SMS Metadata and Call Detail Records

We collect and store SMS metadata including delivery status, timestamps, and recipient phone numbers. Message content is not stored by Connect Communications unless required for compliance or support purposes. Call detail records (CDRs) are maintained for billing, service quality, and regulatory compliance purposes.

Call recordings, if enabled, are stored securely and retained according to our data retention policies. You are responsible for compliance with applicable laws regarding call recording, including consent requirements.

Regulatory Compliance and Lawful Disclosure

We comply with applicable telecommunications regulations and may be required to disclose information in response to lawful requests from regulatory authorities, law enforcement, or carriers. This may include call detail records, SMS metadata, account information, and usage data.

We cooperate with lawful investigations and regulatory compliance requirements. Disclosure will be made in accordance with applicable laws and legal process.

Data Retention

We retain your information for as long as necessary to provide services and comply with legal obligations. Call logs, call detail records, and message metadata are retained according to our data retention policies and regulatory requirements. You may request deletion of your data upon account cancellation, subject to legal retention requirements.

Call recordings are retained according to your account settings and our retention policies. Recordings may be retained longer if required for compliance or legal purposes.

Third-Party Services

We use third-party services for payment processing, infrastructure, and support. These services are bound by their own privacy policies and security standards. We share only the information necessary for these services to function.

Your Rights

You have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion of your information (subject to legal requirements)
  • Opt out of non-essential communications
  • Request a copy of your data

To exercise these rights, contact us at support@connectcommunications.com.

Changes to This Policy

We may update this privacy policy from time to time. Material changes will be communicated via email or through your account dashboard. Continued use of service after changes constitutes acceptance of the updated policy.

Contact

For questions about this privacy policy, contact us at support@connectcommunications.com.