Technical support and account assistance for Connect Communications services
Chat support available through the website chat widget. Messages are sent to our support team.
Available 24/7
Email support for technical issues, account questions, and service requests.
support@connectcommunications.comPhone support for urgent technical issues and account assistance.
Available during business hours
Create an account, specify your extension count, purchase phone numbers or port existing numbers, and complete 10DLC registration if you plan to use business texting. The setup process is straightforward and can be completed from your dashboard.
10DLC (10-Digit Long Code) registration is required for business texting in the United States. It verifies your business identity and messaging use case with carriers. Registration is mandatory before using business texting. Approval and throughput are determined by carriers, not by Connect Communications.
Yes. We support number porting from most carriers. The process typically takes 7-10 business days. You'll need to provide a Letter of Authorization (LOA) and keep your existing service active during the transfer. Porting fees may apply.
You can add extensions at any time from your dashboard. Each additional extension is $30 per month. Extensions are prorated if added mid-month. You can also remove extensions, which will take effect at the end of your billing period.
You can cancel service at any time from your account settings. There are no long-term contracts, so you can cancel without penalty. Your service will remain active until the end of your current billing period. Phone numbers must be ported to another carrier if you wish to keep them.
Refunds are provided according to our refund policy. Contact support for assistance with refund requests. Refunds are typically processed for unused portions of service, subject to our terms of service.
Live Chat: Available 24/7
Email Support: Mon-Fri, 9 AM - 6 PM EST
Phone Support: Mon-Fri, 9 AM - 6 PM EST
For urgent issues outside business hours, use live chat or email. We monitor these channels and will respond as soon as possible.